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Your support agents become more efficient, not replaced. ZenAssist assists – you stay in control.
Accept or adjust AI-generated responses with one click. Your agent decides.
Hand over complex cases to human experts instantly. Seamless transition without losing context.
Complete conversation history and AI decisions visible and traceable at all times.
Context-aware responses based on your knowledge base.
Email, chat, social media – all in one place.
Self-learning knowledge base with AI search.
Auto-translate and respond in 50+ languages.
AI assigns tickets to the right agent based on expertise.
Track CSAT, response times, and agent performance.
From e-commerce to SaaS – how teams use ZenAssist for better customer service.
Automatically answer order status, returns and product questions – around the clock.
Intelligently classify technical requests and route to the right team.
Handle appointment requests, availability and FAQs automatically.
How ZenAssist transforms your customer service
Better service at lower costs
Enter your current support metrics and see how much time and costs you can save with ZenAssist.
Calculate your savings potential
How many employees are affected by manual, time-consuming processes?
Estimated time spent per employee on repetitive tasks
“ZenAssist transformed our support department. The AI suggestions are so good our agents often send them directly.”
“Finally a tool that truly understands what the customer wants. Automatic classification saves us hours every day.”
ZenAssist analyzes your documents, emails, and past responses to generate relevant answer suggestions.
PDF, Word, Confluence, Notion
Emails, chat histories, tickets
Automatic topic recognition
Context-aware, in your language
GDPR compliant, hosted in Germany, with the highest security standards.
Customer data stays in Germany – GDPR compliant.
No sharing of customer data with third parties for AI training.
SOC 2 Type II and ISO 27001 certified.